Terms of sale

Contact and identification of the Seller

These General Terms and Conditions of Sale (hereinafter referred to as “GTCS”) apply between SASU Jacquot Paris (hereinafter referred to as “the Seller” or “Jacquot Paris”) and any person making a purchase on the Site (hereinafter referred to as “the Customer”).

They also contain the privacy policy that applies to the processing of the Customer's personal data.

The Vendor is SASU Jacquot Paris, which operates the www.jacquot-paris.com website (hereinafter referred to as “the Site”), headquartered at 3, rue Henri Duchêne - 75015 Paris and registered with the Paris Trade and Companies Registry under number 911375970.

The Site's publisher is SASU Jacquot Paris.

The Site is hosted by OVH (2 rue Kellerman, 59100 Roubaix) and created by Shopify.

The Seller's VAT number is FR 77911375970

To contact the Vendor's Customer Service, please write to the following e-mail address: annelaure@jacquot-paris.com

Article 1: Conclusion of the sales contract

Use of the Site and placing an order implies irrevocable acceptance of the general terms and conditions of sale. 

The Customer declares that he/she has the capacity to enter into a contract, i.e. that he/she is of legal age and not under guardianship or trusteeship.

The GCS may be modified at any time. When the Customer places an order on the Site, the terms and conditions of sale applicable to the purchase are those in force on the Site at the time of the order.

Article 2 : Customer

When placing an order, the Customer must enter the personal data required for the execution of the contract, and in particular for the delivery of the product. The Customer must ensure that this information is correct. Jacquot Paris can in no way be held responsible if the product cannot be delivered if the personal information entered by the Customer is not correct.

Article 3: Products

The products presented on the www.jacquot-paris.com website are described in as much detail as possible, including technical details. This description is also accompanied by various photographs which may differ slightly from reality, particularly in terms of color.

Furthermore, as jewelry is a handcrafted creation, there may be some differences in finish between each product and the one shown on the Site.

The Customer acknowledges that any such differences between the product presented on the www.jacquot-paris.com website and the product delivered to him/her are insubstantial and do not alter his/her consent to the sales contract.

Article 4 : Order

Before validating his/her order, the Customer must check the accuracy of the information relating to his/her order (products ordered, delivery time, shipping costs, amount of the order).

Validation of the order by the Customer signifies acceptance of all the GCS and consent to the conclusion of the sales contract. Validation of the order therefore implies a payment obligation for the Customer.

Once payment has been made, Jacquot Paris will send the Customer, by e-mail, an order confirmation containing a summary of the information entered on the order form, as well as a detailed invoice. A hypertext link included in the confirmation e-mail enables the Customer to download the General Terms and Conditions applicable to his purchase and to keep them on a durable medium.

We recommend that customers also check the accuracy of the order information in the order summary e-mail sent once the order has been validated.
Before validating his/her order, the Customer must check the accuracy of the information relating to his/her order (products ordered, delivery time, shipping costs, amount of the order).

Article 5 - Prices

Product prices are indicated in euros, all taxes included, excluding delivery charges.

Delivery charges are calculated when the Customer enters his/her delivery address.

The prices displayed on the site include VAT, which may vary according to the country of invoicing.

Jacquot Paris reserves the right to modify the sale prices of its products at any time. The price invoiced to the Customer will be the price displayed at the time of payment of the order.

Article 6 - Payment methods

Payment for orders on the www.jacquot-paris.com website can be made by :

Credit card (Visa, Mastercard, American Express): the amount of your order is debited immediately upon validation of the order. The order date is the date of online payment.
Apple Pay: the amount of your order is debited immediately upon validation of the order. The order date is the date of online payment.
PayPal: the amount of your order is debited immediately upon validation of the order. The order date is the date of online payment.
Bank transfer: at checkout, you can select the “Bank transfer” payment method. We will then provide you with Laure Mirabel's bank details. The transfer must be made in such a way that it appears within 7 days for the order to be validated. The date of registration of the order is the date of receipt of the funds in the Jacquot Paris bank account.

Article 7 : Shipping and delivery

Products sold by Jacquot Paris are made to order, and will therefore be delivered within a maximum of 6 weeks after the Customer's order.

Delivery is free of charge within France, to Monaco and Andorra.

For deliveries to Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, State of Vatican City, Finland, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland, delivery is charged and the costs are displayed before the order is validated.

Deliveries are made by DHL Express, and any delivery charges are added to the price of the products ordered and invoiced.

The customer will be informed by e-mail when his order has been taken into account, of its progress, and when it has been dispatched. They will also be informed of any delays in delivery of which Jacquot Paris may be aware. If a product cannot be delivered, Jacquot Paris will inform the Customer as soon as possible and the order will be cancelled, without this giving rise to any compensation other than reimbursement of the price of the order.

The customer remains solely responsible for the payment of any customs duties which may be claimed in respect of the sale and import of the products to the place of delivery, and must ensure that local regulations do not prevent the import of the product ordered.

Article 8 : Right of withdrawal and returns

In accordance with the provisions of articles L221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days to withdraw from his purchase, without having to give any reason whatsoever.

The fourteen (14) day period runs from the day on which the Customer or a third party designated by the Customer, other than the carrier, has received the item ordered.

For the withdrawal period to be respected, it is sufficient for the Customer to send an unambiguous communication relating to the exercise of the right of withdrawal by e-mail to the address annelaure@jacquot-paris.com before the expiry of the withdrawal period. A standard form is appended to the GTS.

In the event of retraction, Jacquot Paris will reimburse all payments received, including delivery costs.

The Customer must return the product without undue delay and, in any event, no later than fourteen days after communication of the decision to cancel. This period is deemed to have been respected if the Customer returns the goods before the fourteen-day period has expired.

Jacquot Paris may defer reimbursement until receipt of the goods.

Reimbursement will then be made using the same means of payment as that used for the initial transaction. In any case, this reimbursement will not incur any costs for the Customer. For the return of the goods, Jacquot Paris can provide you with a return voucher, the cost of which will be deducted from the amount refunded.

In the case of a return to Paris, it is possible to return the goods to the Jacquot Paris head office during office hours.

The direct costs of returning the goods are the sole responsibility of the customer.

However, we will only accept a retraction if all the following conditions are met :

The product must not have been worn, used, modified, washed or damaged. 
The product must be returned in its original packaging, together with the purchase invoice and all accessories originally supplied.

Returned products that do not meet the above conditions will not be accepted.

Please note that if a product has been specifically personalized at the customer's request or made to the customer's own specifications, such as engraving on the jewel, it may not be returned or refunded under any circumstances (except in the case of a manufacturing defect or a non-conforming product (subject to article 3 hereof).

Article 9 : Sizing or repairs

Should your product require sizing, Jacquot Paris offers the possibility of returning it to our workshops. If this return takes place within one month of the order, it is free of charge.

For all requests/questions concerning repairs, sizing or maintenance of your jewelry, please contact us at annelaure@jacquot-paris.com.

Article 10 : Warranties

All Products are covered by the legal guarantee of conformity stipulated in articles L217-4 et seq. of the French Consumer Code. By virtue of this guarantee, when the legal conditions are met, the Customer has a period of two (2) years from receipt of the product to request its repair, subject to the cost conditions set out in article L217-9 of the French Consumer Code. 

Products are also covered by the legal warranty against hidden defects as defined in article 1641 et seq. of the French Civil Code. Under this warranty, the customer may choose between rescission of the sale or a reduction in the price of the product.

Article 11 : Liability

Jacquot Paris declines all responsibility in the event that the Product delivered does not comply with the legislation of the country of delivery outside the European Union.

Jacquot Paris may not be held responsible in the event of failure to meet one of its contractual obligations due to a fortuitous event, the act of a third party or a case of force majeure as defined by the jurisprudence of the French courts.

In addition, Jacquot Paris cannot be held responsible for any insubstantial differences between the photos presenting the items on the Site and the items ordered.

Jacquot Paris can only be held responsible for damage directly caused and foreseeable at the time of the order. However, this responsibility is limited and cannot in any case exceed the amount of the order concerned.

Under no circumstances can Jacquot Paris be held responsible for loss of profit, commercial loss, loss of data or loss of earnings or any other indirect damage or damage that was not foreseeable at the time the order was placed.

Article 12: Access to the site and intellectual property rights

Jacquot Paris holds the intellectual property rights relating to the Site.

Under no circumstances is the user of the Site authorized to download, reproduce, copy, sell or exploit all or part of the Site and its content.

The Site may contain links to other sites on the Internet. These other sites are not under the control of Jacquot Paris and under no circumstances can Jacquot Paris be held responsible for the accuracy, respect for intellectual property rights or legality of these third-party sites.

Article 13 : Personal data protection policy

Jacquot Paris is responsible for processing Customer data collected on the Site.

The data collected and processed by Jacquot Paris is that which the Customer transmits to identify himself, to register on the Site to create an account, to request and receive information or to proceed with an on-line order.

Only data strictly necessary for the retail sale of Products available on the Site are processed.

The personal data collected is :

Customer identification data (title, surname, first name)
Data enabling communication with the Customer (email, telephone number)
Customer address
Delivery information (surname/first name, address)
Marketing preferences (newsletter subscription)
Bank payment details,
Order history,
History of exchanges with customer service.

Creating an account on the Site requires the creation of a password. This password is encrypted and known only to you.

Personal data is processed in order to provide the Site's services, ensure their improvement and maintain a secure environment.

Data is processed to carry out operations relating to commercial relations (orders, payment, deliveries, invoices, accounting, satisfaction surveys, customer service).

And more specifically for :

Customer account management, registration, login and online ordering)
Order management;
Managing the delivery of your orders;
Customer relationship management;
Creation of a customer database for prospecting purposes.
To ensure that Jacquot Paris complies with its legal obligations as publisher and to enable it to defend its rights in court.

Jacquot Paris does not sell your personal data to third parties.

However, Jacquot Paris may transfer personal data to certain service providers and partners who help it to provide its services, such as :

Logistics and delivery service providers (carriers, couriers),
Technical service providers (Internet access providers)
Payment service providers (banking operators),
Marketing service providers

In its capacity as data controller, Jacquot Paris ensures that all its service providers and partners, whether subcontractors or co-contractors, comply with all applicable data protection regulations and, in particular, that they implement all technical and organizational measures to ensure the confidentiality and security of processed data.

In accordance with current legislation and regulations, Jacquot Paris does not retain data beyond the period strictly necessary for the purposes described above.

Customer account data is kept for 5 years from the last contact with the Site.

Billing data is kept for 10 years from the date of payment of the order.

At the end of this retention period, your data will be permanently deleted.

In accordance with the applicable regulations, the Customer has the right to query, access, modify, limit, rectify, delete and oppose his personal data, as well as the right to define directives concerning the fate of his data after his death.

The Customer may at any time withdraw his consent to the processing of his personal data.

The Customer may request a copy of all personal information held by Jacquot Paris.

Article 14 : Dispute resolution

These General Terms and Conditions of Sale shall be governed by and construed in accordance with French law.

Without prejudice to any legal action available, the parties will make every effort during a period of thirty (30) days to settle amicably any dispute or disagreement arising from the GTCS or any breach thereof.

If the Customer is a consumer residing in the European Union, he has the right to submit his complaint to an Alternative Dispute Resolution (hereinafter “ADR”) institution.

For a list of ADR institutions in your country, please consult the European Commission's Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.

For purchases with a delivery address in France: In accordance with article L. 612-1 of the French Consumer Code, the customer may use the free service of the Association of European Mediators, to which Jacquot Paris belongs, either by Internet: https://www.mediationconso-ame.com, by completing the form provided for this purpose, accompanied by the documents supporting your request, or by post: AME Conso, 11 place Dauphine - 75001 PARIS.

Paris, October 12, 2021

Appendix I: Withdrawal form

For the attention of :

JACQUOT PARIS

3 rue Henri Duchène,

75015 PARIS

I hereby give notice of withdrawal from the contract concerning the order of the services below:

- Order date: ...........................................................

- Order number: ...........................................................

- Customer name: ...........................................................................

- Customer address: .......................................................................

 

Customer's signature (only if this form is sent on paper) :