Terms of Sales

Contact and identification of the Seller

These General Conditions of Sale (hereinafter “CGV”) apply between the individual company of Anne-Laure Mirabel (hereinafter referred to as “the Seller” or “Jacquot Paris”) and any person making a purchase on the Site (Hereinafter referred to as “The Client”)

They also contain the confidentiality policy which applies to the processing of the Customer's personal data.

The Seller is the individual company of Anne-Laure Mirabel which operates the site www.jacquot-paris.com (hereinafter referred to as “the Site”), having its head office at 3, rue Henri Duchêne – 75015 Paris and registered at RCS of Paris under number 897922530.

The editor of the Site is Madame Anne-Laure Mirabel.

The Site is hosted by OVH (2 rue Kellerman, 59100 Roubaix) and produced by Shopify.

The Seller's intra-community VAT number is FR 02897922530.

To contact the Seller's Customer Service, you can write to the following email address: annelaure@jacquot-paris.com

Article 1: Conclusion of the sales contract

Use of the Site and the order imply irrevocable acceptance of the general conditions of sale.

The Client declares to have the capacity to conclude a contract, that is to say to have the legal majority and not to be under guardianship or curatorship.

The General Terms and Conditions may be modified at any time. When the Customer places an order on the Site, the general conditions of sale applying to his purchase are those in force on the site at the time of the order.

Article 2: Customer

When placing their order, the Customer must provide their personal data necessary for the execution of the contract and in particular for the delivery of the product. The Customer must be vigilant as to the accuracy of this data. Jacquot Paris cannot under any circumstances be held responsible if delivery of the product cannot be made in the event that the personal information entered by the Customer is not correct.

Article 3: Products

The products presented on the website www.jacquot-paris.com are each subject to the most detailed description possible with their technical details. This description is also accompanied by various photographs which may be slightly different from reality, particularly in terms of colors.

In addition, jewelry being artisanal creations, there may be certain differences in finish between each product and that appearing on the Site.

The Customer acknowledges that these possible differences between the product presented on the site www.jacquot-paris.com and the product delivered to him are not substantial and that they do not alter his consent to the sales contract.

Article 4: Order

Before validating his order, the Customer must verify the accuracy of the information relating to his order (products ordered, delivery time, shipping costs, amount of the order).

Validation of the order by the Customer means that he accepts all of the General Terms and Conditions and agrees to conclude the sales contract. Validation of the order therefore results in a payment obligation for the Customer.

Once payment has been made, Jacquot Paris will send the Customer, by email, a confirmation of their order containing a summary of the information entered on the order form as well as a detailed invoice. A hyperlink included in the confirmation email allows the Customer to download the General Terms and Conditions applicable to their purchase and keep them on a durable medium.

We recommend that the Customer also check the accuracy of the order information in the order summary email sent once the order has been validated.

Article 5 – Price

Prices are displayed in euros, excluding tax, excluding delivery costs. Delivery costs are calculated when the Customer provides their delivery address.

Jacquot Paris being a micro-enterprise it is not obliged to collect VAT.

The sales prices displayed are therefore net of VAT.

Jacquot Paris reserves the right to modify the sale prices of its products at any time. The price invoiced to the Customer will be the price displayed at the time of payment of the order.

Article 6 – Payment terms

Payments for orders on the site www.jacquot-paris.com can be made by:

  • Bank card (Visa, Mastercard, American Express): the amount of your order is then debited immediately, upon validation of the order. The order date is that of online payment.
  • Apple Pay : the amount of your order is then debited immediately, upon validation of the order. The order date is that of online payment.
  • PayPal : the amount of your order is then debited immediately, upon validation of the order. The order date is that of online payment.
  • Bank transfer : when confirming the order, it is possible to select the “Bank transfer” payment method. We are providing Laure Mirabel's bank details at this time. The transfer must be made so that it appears within 7 days for the order to be validated. The date of registration of the order is that of receipt of funds in the Jacquot Paris bank account.

Article 7: Shipping and delivery

The products sold by Jacquot Paris are made to order, delivery of the products will therefore be made within a maximum of 6 weeks after the Customer's order.

Deliveries are free in France, to Monaco and Andorra.

For deliveries to Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Vatican City State, Finland, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Spain , Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland delivery is chargeable and the costs are displayed before validation of the order.

Deliveries are made by the DHL Express service and any delivery costs are added to the price of the products ordered and invoiced.

The Customer will be informed by email that their order has been taken into account, its progress, and its dispatch. He will also be informed of any delivery delays of which Jacquot Paris may become aware. If a product cannot be delivered, Jacquot Paris will inform the Customer as soon as possible and the order will be canceled, without this giving rise to any compensation other than reimbursement of the price of the order.

The Customer remains solely responsible for the payment of any customs duties which may be claimed in respect of the sale and importation of the products to the place of delivery, and must ensure that local regulations do not oppose the importation of the ordered product.

Article 8: Right of withdrawal and returns

In accordance with the provisions of articles L221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days to withdraw from their purchase, without having to provide any reason.

The period of fourteen (14) days starts from the day on which the Customer or a third party designated by the Customer, other than the carrier, received the ordered item.

For the withdrawal period to be respected, it is sufficient for the Customer to send an unambiguous communication relating to the exercise of the right of withdrawal by email to the address annelaure@jacquot-paris.com before the expiry of the withdrawal period. retraction. A standard form is attached to the General Terms and Conditions.

In the event of withdrawal, Jacquot Paris will reimburse all payments received, including delivery costs.

The Customer must return the product without undue delay and, in any event, no later than fourteen days after communication of the withdrawal decision. This deadline is deemed to be respected if the Customer returns the goods before the expiration of the fourteen-day period.

Jacquot Paris may defer reimbursement until receipt of the goods.

The refund will then be made using the same means of payment as that used for the initial transaction. In any case, this reimbursement will not incur any costs for the Customer. To return the item, Jacquot Paris will be able to provide you with a return slip, the cost of which will be deducted from the refund amount.

If returning to Paris, it is possible to return the item to the Jacquot Paris head office during office hours.

The direct costs of returning the goods are the sole responsibility of the Customer.

However, we will only accept the withdrawal if all of the following conditions are met:

  • The product must not have been worn, worn, modified, washed or damaged.
  • The product must be returned in its original packaging accompanied by the purchase invoice and with all accessories that were initially delivered.

Returned products not meeting the conditions previously detailed will not be taken back.

Please note, if a product has been the subject of specific customization at the Customer's request or made according to the Customer's own specifications, such as an engraving on the jewel, it cannot under any circumstances be made subject to the exercise of the right of withdrawal and cannot be returned or refunded (except in the case of a manufacturing defect or a non-compliant product (subject to article 3 hereof).

Article 9: Sizing or repairs

If your product requires resizing, Jacquot Paris offers the possibility of returning it to our workshops. If this return takes place within the month following the order, it is free.

For all requests/questions regarding repairs, resizing or maintenance of your jewelry, please contact us at the email address annelaure@jacquot-paris.com

Article 10: Guarantees

All Products benefit from the legal regime of the guarantee of conformity provided for in articles L217-4 et seq. of the Consumer Code. Under this guarantee, when the legal conditions are met, the Customer has a period of two (2) years from receipt of the product to request repair thereof subject to the cost conditions provided for by the Article L217-9 of the Consumer Code.

The products also benefit from the legal regime of the guarantee against hidden defects within the meaning of article 1641 et seq. of the Civil Code. Under this guarantee, the Customer can choose between canceling the sale or reducing the price of the product.

Article 11: Liability

Jacquot Paris declines all responsibility in the event that the delivered Product does not comply with the legislation of the country of delivery located outside the European Union.

Jacquot Paris cannot be held responsible in the event of failure to fulfill one of its contractual obligations due to a fortuitous event, due to a third party or a case of force majeure as defined by the case law handed down by the courts. French.

Furthermore, in the event of non-substantial differences between the photos presenting the items on the Site and the items ordered, Jacquot Paris cannot be held liable.

Jacquot Paris can only be held responsible for damage directly caused and foreseeable at the time of the order, however this liability is limited and may in no case exceed the amount of the order concerned.

Under no circumstances can Jacquot Paris be held responsible for loss of profits, commercial losses, loss of data or loss of profit or any other indirect damage or damage which was not foreseeable at the time of the order.

Article 12: Access to the site and intellectual property rights

Jacquot Paris holds the intellectual property rights relating to the Site.

Under no circumstances is the user of the Site authorized to download, reproduce, copy, sell, exploit all or part of the Site and its content.

The Site may contain links to other sites on the Internet. These other sites are not under the control of Jacquot Paris and under no circumstances can Jacquot Paris be held responsible for the accuracy, respect for intellectual property rights or the legality of these third party sites.

Article 13: Personal data protection policy

Jacquot Paris is responsible for processing Customer data collected on the Site.

The data collected and processed by Jacquot Paris are those that the Customer transmits to identify themselves, to register on the Site to create an account, to request and receive information or to place an online order.

Only data strictly necessary for the retail sales activity of the Products available on the Site are processed.

The personal data collected are:

  • Data enabling the identification of the Customer (title, surname, first name)
  • Data allowing communication with the Customer (email, telephone number)
  • Customer's address
  • Delivery information (last name/first name, address)
  • Information relating to marketing preferences (newsletter subscription)
  • Bank payment data,
  • Order history,
  • History of exchanges with customer service.

Creating an account on the Site requires creating a password. This password is encrypted and is known only to you.

The processing of personal data makes it possible to provide the Site's services, to ensure their improvement and the maintenance of a secure environment.

The data is processed to carry out operations relating to the commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction survey, customer service)

And more specifically for:

  • Management of the Customer account, its registration and connection as well as for online ordering)
  • Order management;
  • Managing the delivery of your orders;
  • Customer relationship management;
  • Creating a customer database for prospecting purposes
  • Ensure compliance by Jacquot Paris with its legal obligations as a publisher and enable it to defend its rights in court.

Jacquot Paris does not sell your personal data to third parties.

However, Jacquot Paris may transfer personal data to certain service providers and partners who help it provide its services, such as:

  • Logistics and delivery service provider (carriers, couriers),
  • Technical service provider (Internet service providers)
  • Payment provider (banking operators),
  • Marketing service provider

In its capacity as data controller, Jacquot Paris ensures that all of its service providers and partners, subcontractors or co-controllers, comply with all the regulations applicable to the protection of the data they provide. in particular implement all technical and organizational measures to ensure the confidentiality and security of the data processed.

In accordance with current legislation and regulations, Jacquot Paris does not retain data beyond the period strictly necessary for the purposes described above.

Customer account data is kept for 5 years from the last contact established with the Site.

Billing data is kept for 10 years from payment of the order.

At the end of this retention period, your data will be permanently deleted/

In accordance with applicable regulations, the Customer has the right to question, access, modify, limit, rectify, delete and oppose his personal data, as well as the right to define directives relating to the fate of his data after his death.

The Customer may withdraw his consent to the processing of his personal data at any time.

The Client may request to receive a copy of all personal information in the possession of Jacquot Paris.

Article 14: Dispute resolution

These General Conditions of Sale will be governed by and interpreted in accordance with French law.

Without prejudice to available legal action, the parties will make every effort for a period of thirty (30) days to settle amicably any dispute or disagreement arising from the T&Cs or any breach relating thereto.

If the Customer is a consumer residing in the European Union, he has the right to submit his complaint to an Alternative Dispute Resolution institution (hereinafter “ADR”).

To obtain a list of ADR institutions in your country, you can consult the European Commission's Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr .

For purchases with a delivery address in France: In accordance with article L. 612-1 of the French consumer code, the Customer can use the service of the Association of European Mediators to which Jacquot Paris belongs, free of charge, either via the Internet : https://www.mediationconso-ame.com , by completing the form dedicated to this purpose accompanied by the documents supporting your request, or by post: AME Conso, 11 place Dauphine - 75001 PARIS.

Paris, October 12, 2021

 

 

Appendix I: Withdrawal form

To the attention of :

JACQUOT PARIS / Anne-Laure Mirabel

3 rue Henri Duchène,

75015 PARIS

I hereby notify the withdrawal of the contract relating to the order of the services below:

- Date of order: ........................................... ................

- Order number: ............................................. ...............

- Client name : ............................................. .............................

- Customer Address: ............................................. .........................

Signature of the Client (only in the event of notification of this form on paper):